Southwest Arts and Design has a 30-day guarantee on all of our products. You must obtain a Return Merchandise Authorization (RMA) If you are returning an item by calling 915-778-1818 (retail) or 915-778-3001 (wholesale) Monday-Thursday, 9am-2pm MST, or emailing us at swartsanddesign@gmail.com. Returns must be in its original packaging and have its original tags.
Defective Products
If the product has a defect we will replace the defective items or you may request a refund or credit. If requesting a replacement, we will cover USPS or ground shipping on the new item(s) being sent to you. Please allow 7-14 business days to process your replacement or refund.
Other Return Reasons
If you want to return any items for any reason other than for defects, contact us first and obtain a RMA. You will be responsible for the cost of shipping item(s) to us for inspection. In order to receive a credit or refund, all items must be in its original packaging and have its original tags. There will be a 5% restocking fee for any returns.
Return Packaging
Using a good carton, return your package by insured US Mail or other carrier (UPS, FedX, etc.).
Please include a copy of your packing slip. If you don’t have your packing slip, please include a list of the items being returned and state the company, purchaser’s name, address and date of purchase. If the product is defective, please indicate how it is defective.
Send returns to:
The Venetian Arts Returns Dept.
1051 Humble Place
El Paso, TX 79915 USA
We do not accept CODs.